PLEASE READ CAREFULLY

The purchase of travel services as offered by Bespoke Indonesia Holiday constitutes a contract between yourself and Bespoke Indonesia Holiday, and this arrangement represents that you accept our Terms and Conditions as set out herein. We request that you please ensure that you carefully read and understand these Terms and Conditions before making any such booking arrangements.

BOOKING

You, as the client, may make a booking of our travel services by way of telephone, email correspondence, an online reservation via our website, or through direct booking at the Bespoke Indonesia Holiday office. Any such booking is only accepted when our company has confirmed acceptance in writing, after which we will issue an invoice as confirmation. As the client, we recommend that you verify and review all details contained within our booking letter of confirmation. Our company should be in receipt of the client’s acceptance letter of confirmation to purchase the invoice as required. 

PAYMENT

As the client, you will receive the invoice containing details of all travel services following the bookings as confirmed by Bespoke Indonesia Holiday. A 25% non-refundable deposit payment is to be paid within 14 days after your invoice is issued. Payment must be completed prior to the listed due date. The client will be in receipt of a voucher containing all agreed-upon travel services and will also include the due date with regards to the remaining monies outstanding. A reservation will be cancelled automatically if we do not receive the deposit within the timeframe.

The balance payment for your program must be settled 45 days before the commencement date. Bookings made less than 45 days before arrival will require an immediate full payment, which is non-refundable, to confirm your reservation. The client may pay the invoice by way of either credit card (Visa and MasterCard), PayPal (USD currency only), Western Union, bank transfer (either USD, Euro, or IDR account), or cash payment at our office. Any additional cost charged by the bank, PayPal, or Western Union, or any other additional cost as a result of currency differences, will be borne by the client.

CANCELLATION BY THE CLIENT

Cancellation fees will be implemented according to the following guidelines:

  • For air and sea travel services, the cancellation charge will be 100% of the total cost or based on the class fare specified on the ticket.
  • If the cancellation is made 45 days or more before the travel date, 50% of the total travel cost will be charged.
  • For cancellations made between 45 days and the day of travel, the full total cost will be charged. Nevertheless, Bespoke Indonesia Holiday will make an effort to reschedule your bookings to a different date, subject to the vendors’ policies.

CHANGES OR CANCELLATION BY BESPOKE INDONESIA HOLIDAY

The company motto at Bespoke Indonesia Holiday is the Provision of Easy and Safe Travel at a Competitive Price with an Emphasis on Your Convenience. Based upon this motto, Bespoke Indonesia Holiday does reserve the right to (at any time) facilitate the cancellation or change of any such services in any such circumstances (i.e., adverse weather, dangerous sea conditions, or unavoidable accidents—force majeure) that are beyond our control, either with or without some prior notice. Bespoke Indonesia Holiday will substitute an alternative arrangement constituting a comparable monetary value or charges as an alternative locally if such arrangements can’t be made without appropriate compensation being made to the client as a result of prevailing local conditions, and/or any other valid reason.

INSURANCE

The client must take responsibility for the provision of suitable travel insurance, so that he/she/they may participate in any such tour as organised by Bespoke Indonesia Holiday. The client is wholly and fully responsible for the arrangement of personal travel insurance that is adequate cover for any medical expenses that arise as a result of illness or an accident during the tour, as well as the loss of any monies through the cancellation &/or curtailment of the tour for insurable reasons.